Legal
Terms & Conditions
Last updated: January 1, 2026
These Terms & Conditions (“Terms”) govern your access to and use of the 5Return™ lost item recovery platform and related services (the “Service”), operated by FAH Industries (“5Return”, “we”, “us”, or “our”). By creating an account, registering an item, submitting a found-item report, or otherwise using the Service, you agree to be bound by these Terms.
1. Acceptance of terms
By accessing or using the Service you confirm that you are at least 18 years of age and that you accept these Terms and our Privacy Policy. If you do not agree, do not use the Service.
2. The service
5Return provides QR- and NFC-coded recovery tags that link a found item back to its owner without exposing the owner’s personal contact information. When a finder scans a tag and submits a report, we notify the registered owner so they can arrange a return directly. 5Return facilitates this connection but is not a party to the physical return of any item and does not guarantee that a lost item will be recovered.
3. Accounts & registration
You are responsible for the accuracy of the information you provide, for maintaining the confidentiality of your login credentials, and for all activity that occurs under your account. Notify us promptly of any unauthorized use. We may suspend or terminate accounts that violate these Terms.
4. Memberships & billing
Paid memberships are billed on an annual basis at the price shown at checkout. Memberships renew automatically unless cancelled before the renewal date. You may cancel at any time; your membership and associated recovery tags remain active through the end of the paid period. Fees are non-refundable except where required by law.
5. Finder submissions
When you submit a found-item report, you agree to provide accurate contact details and to use any information you receive solely to return the item to its rightful owner. Misuse of finder or owner information is strictly prohibited.
6. Acceptable use
You agree not to misuse the Service, including by attempting to gain unauthorized access, interfering with its operation, submitting false reports, harvesting data, or using the Service for any unlawful, harassing, or fraudulent purpose.
7. Intellectual property
The Service, including its software, design, logos, and content, is owned by FAH Industries and protected by intellectual-property laws. You may not copy, modify, or distribute any part of the Service without our prior written permission.
8. Disclaimers & limitation of liability
The Service is provided “as is” without warranties of any kind. To the fullest extent permitted by law, 5Return and FAH Industries are not liable for any indirect, incidental, or consequential damages, or for any loss of or failure to recover a lost item, arising from your use of the Service.
9. Changes to these terms
We may update these Terms from time to time. Material changes will be reflected by the “Last updated” date above. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.
10. Contact
Questions about these Terms can be sent to [email protected].
11. SMS / Text Messaging Terms
By providing your mobile phone number and opting in, you consent to receive text messages from 5Return. The types of messages include lost-item recovery alerts (for example, when one of your registered items is found), status updates on an active recovery, and account or service notifications. 5Return does not send marketing text messages, and we never sell or share your mobile information with third parties for their own marketing.
- Message frequency varies depending on activity on your account and items.
- Message and data rates may apply, per your mobile carrier plan.
- Reply STOP at any time to opt out of text messages. Reply HELP for help.
- Carriers are not liable for delayed or undelivered messages.
Backup contacts. When you register a phone, you may name up to two backup contacts (for example, a spouse, family member, or friend). By adding a backup contact, you confirm that the person has agreed to receive recovery alert texts from 5Return about your item. Backup contacts receive only lost-item recovery alerts, never marketing, and may reply STOP at any time to stop receiving them.
Your consent to receive text messages is not a condition of purchasing any goods or services. For details on how we handle mobile data, see our Privacy Policy.