5Return™

Legal

Privacy Policy

Last updated: January 1, 2026

5Return™ (“5Return”, “we”, “us”, or “our”), operated by FAH Industries, is built privacy-first. This policy explains what information we collect, how we use it, and the choices you have. By using our platform you agree to the practices described here.

1. Information we collect

We collect information you provide directly — such as your name, email address, phone number, and the details of items you register. When a finder submits a report, we collect the contact details and any location note they choose to share. We also collect limited technical data (such as IP address and device information) to operate and secure the Service.

2. How we use your information

We use your information to operate the recovery service, notify item owners when an item is found, facilitate returns, manage memberships and billing, provide customer support, and keep the platform secure. We process finder details only for the purpose of reuniting a lost item with its owner.

3. Owner privacy protection

A core promise of 5Return is that an item owner’s personal contact information is never revealed to a finder. Finders interact only with a simple form and receive no owner details through the platform.

4. How we share information

We do not sell your personal information. We share information only as needed to provide the Service — for example, with service providers who process payments (Stripe), send notifications on our behalf, or host our infrastructure — and only to the extent necessary. We may disclose information where required by law.

5. Data retention & security

We retain personal information for as long as your account is active or as needed to provide the Service and meet legal obligations. We use administrative and technical safeguards to protect your information, though no method of transmission or storage is completely secure.

6. Your choices & rights

You may review and update your account information at any time, and you may request deletion of your account by contacting us. Depending on your location, you may have additional rights over your personal data.

7. Children’s privacy

The Service is not directed to children under 18, and we do not knowingly collect personal information from them.

8. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be reflected by the “Last updated” date above.

9. Contact

For privacy questions or requests, contact us at [email protected].

10. SMS / Text Messaging Consent & Mobile Data

When you opt in to text messages from 5Return, we collect and process your mobile phone number solely to send you service-related messages — lost-item recovery alerts, recovery status updates, and account notifications.

Your mobile opt-in information and consent are never shared or sold to any third party or affiliate for their marketing purposes. Text-messaging originator opt-in data is not shared with anyone for any purpose.

  • Message frequency varies based on activity on your account and registered items.
  • Message and data rates may apply, per your mobile carrier plan.
  • Reply STOP at any time to opt out. Reply HELP for help.
  • Consent to receive text messages is optional and is not a condition of any purchase.

Backup contacts. If you add backup contacts to a registered phone, we store each contact's name, relationship, and mobile number solely to text them a recovery alert when your phone is found. Backup contact information is never shared with finders and is never shared or sold to third parties for marketing. You can edit or remove backup contacts at any time.

For the full messaging terms, see our Terms & Conditions.